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FAQs

Browse FAQs: EnviroSmart | FloodSmart | SuDSmart | Groundwater Flood Risk Map | GeoSmart SD50 | GWFlood

General FAQs

What should I do if I don’t know what I need?

You can contact GeoSmart by telephone, email, live chat or via one of our online forms to ask a question about a report or specific concern you may have. Our team will direct you to the most relevant report and answer your questions.

What should I do if I can’t find the right contaminated land, flood risk or SuDS report?

If you can’t find the right contaminated land, flood risk or SuDS report to suit your needs, do get in touch with a member of our dedicated team to learn more about other products and services that may suit you.

What should I do if my site does not match the ‘assumptions’ of a report?

If your site does not match the assumptions stated for a report, please contact the GeoSmart team to learn more about other products and services we can recommend.

What does “Fixed Price” mean?

All of our core reports have a fixed price structure, meaning you will pay for the scope of that report up to report submission and no more.

How can I place an order?

Placing an order with GeoSmart couldn’t be easier. Simply register your interest in the report(s) of your choice by filling in the details on the “Order now” form. This does not commit you to making any payment at this stage. Once we have received the form, we will get back to you by phone or email to check your details, respond to any queries you may have, confirm the price of the report(s) you are interested in, and to confirm whether you wish to proceed with an order. If you wish to proceed, we can then take payment over the phone and once your payment is processed and required information received, we can start work on your report straight away.

What is the importance of making an advance payment?

GeoSmart requires advance payment for all reports. Our reports are productized and therefore priced as such. You will receive confirmation of payment when it is received by GeoSmart, which signals that we are ready to make a start with your report.

What payment methods are accepted?

GeoSmart accepts payment by debit and credit card (excluding American Express), bank transfer, PayPal and cheque. The fastest way to proceed is to pay by card, but the choice is yours!

How will my report be delivered?

GeoSmart Reports are delivered electronically as .pdf files or links (depending on size) to your email inbox. Hard copy reports can be made available on request for an additional charge.

Who will my report be delivered to?

Reports will be delivered to the purchaser unless otherwise stated. GeoSmart do not submit reports to Regulators on your behalf.

Which parts of the UK does GeoSmart cover?

We have tried to accommodate as much of the UK as possible for our reports, however, Northern Ireland and some parts of Scotland are excluded.

How do I proceed if my report makes a recommendation for further work?

Our reports make clear recommendations based on risks that we have identified. When further work is required we will specify the best course of action for you in our report recommendations and can advise of associate suppliers if necessary, depending on Site location.

Can GeoSmart help should I need more detailed environmental consultancy services?

If more in-depth, more personalised, or more complex assessments are required, GeoSmart can recommend associate suppliers depending on what is required and where your Site is located.

See what our customers have to say...

"During the conveyancing process for my current house purchase, I was extremely concerned to find the general search results revealed the house was at 'moderate risk of groundwater flooding'. I was unable to get any further information from anyone until I contacted GeoSmart. The staff I spoke to were friendly, helpful, efficient and extremely knowledgeable. The information provided was very site specific and focused. The staff member who talked me through the information and maps provided was very knowledgeable, answered all my questions and allowed me plenty of time to discuss issues. Thanks to GeoSmart for their great service."
Linda Barton
"We were impressed by the speedy, well-informed service and personal contact that we received. The report was thorough and comprehensive. We will certainly use GeoSmart's services in the future"
Gregory Gray
Gregory Gray Associates
"I would like to say that dealing with GeoSmart was a seamless experience from beginning to end - thank you for that"
Martin Lloyd
Martin Lloyd Associates
"Everyone involved from initial approach to receipt of report was knowledgeable, efficient and focused"
Robert McCall
OeMO Ltd
"Great service! Extremely fast and the report was very detailed and well received by the planners. Many thanks GeoSmart, we will definitely use your services again"
Nigel Slack
Michael Eyres Partnership LLP
"The service was great, fast and efficient. Everyone we talked to was very helpful and the details were well received by the planners"
Ben Thorns
Solid Digital Marketing Ltd
"The service for a Phase 1 Contaminated Land Study was excellent, fast and efficient! GeoSmart were willing to assist despite the extremely tight timescale to work with. We will definitely consider using your services again"
Craig Roberts
Hunter Page
"Efficient and friendly service, GeoSmart provided a clear and concise report within the timescales advised. Great service and I would have no problem recommending"
Geraint Harris
Vitec Consult
"We are very pleased with the service provided by GeoSmart. Their reports have been used to assist with numerous planning applications and have always been delivered to budget and on-time, much to our clients’ appreciation. We look forward to working with GeoSmart on future projects"
Alan Gunne-Jones
Planning & Development Associates
"The service provided was efficient and friendly. From the first phone call to GeoSmart they provided a clear, professional approach to my request within the timescales advised. Great service and I would have no problem recommending"
John Childs
Private Developer
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