FAQs

You can contact GeoSmart by telephone, email, or via one of our online forms to ask a question about a report or specific concern you may have. Our consultants will direct you to the most relevant report and answer your questions.

If you can’t find the right contaminated land, flood risk or SuDS report to suit your needs, do get in touch with a member of our dedicated team to learn more about other products and services that may suit you.

If your site does not match the assumptions stated for a report, please contact the GeoSmart team to learn more about other products and services we can recommend.

GeoSmart’s pricing structure is clear and easy to understand – you pay what you are quoted and no more! Our prices are usually quoted excluding VAT and are completely transparent.

Placing an order with GeoSmart couldn’t be easier. Simply register your interest in the report(s) of your choice by filling in the details on the “Order now” form. This does not commit you to making any payment at this stage. Once we have received the form, we will get back to you by phone or email to check your details, respond to any queries you may have, confirm the price of the report(s) you are interested in, and to confirm whether you wish to proceed with an order. If you wish to proceed, we can then take payment over the phone and once your payment is processed we can start work on your report straight away.

GeoSmart requires an advance payment for all reports (either full or half the amount quoted depending on the product you are buying). You will receive confirmation of payment when it is received by GeoSmart, which signals that we are ready to make a start with your report. When paying half the full amount in advance, the remaining balance is due on completion of the report and will be requested before your report is issued to you.

GeoSmart accepts payment by debit and debit cards (excluding American Express), bank transfer and cheque. The fastest way to proceed is to pay by card, but the choice is yours!

GeoSmart Reports are delivered electronically as .pdf files to your email inbox. Hard copy reports can be made available on request for an additional charge.

Reports will be delivered to the purchaser unless otherwise stated. GeoSmart do not submit reports to Regulators on your behalf.

All of GeoSmart’s Reports offer a Nationwide service. We have tried to accommodate as much of the UK as possible for our EnviroSmart Reports. However, some parts of Scotland, Devon and Cornwall are excluded. If your site falls within an excluded area we can still assist, but please do get in touch as we will provide a quote specifically for you.

Our reports make clear recommendations based on risks that we have identified. When further work is required we will specify the best course of action for you in our report recommendations

If more in-depth, more personalised, or more complex assessments are required, GeoSmart’s sister company ESI Consulting has the benefit of being able to access dedicated and specialist consultants that are available around the clock to provide support. You can contact the GeoSmart team to put you in touch with the right people to help or else contact ESI directly through the details on their website.