Frequently Asked Questions
You can contact GeoSmart by telephone, email, live chat or via one of our online forms to ask a question about a report or specific concern you may have. Our team will direct you to the most relevant report and answer your questions.
If you can’t find the right contaminated land, flood risk or SuDS report to suit your needs, do get in touch with a member of our dedicated team to learn more about other products and services that may suit you.
If your site does not match the assumptions stated for a report, please contact the GeoSmart team to learn more about other products and services we can recommend.
All of our core reports have a fixed price structure, meaning you will pay for the scope of that report up to report submission and no more.
Placing an order with GeoSmart couldn’t be easier. Simply register your interest in the report(s) of your choice by filling in the details on the “Contact Us” page. This does not commit you to making any payment at this stage. Once we have received the form, we will get back to you by phone to check your details, respond to any queries you may have, confirm the price of the report(s) you are interested in, and to confirm whether you wish to proceed with an order. If you wish to proceed, we can then send you a formal confirmation document and take payment. Once your payment is processed and required information received, we can start work on your report straight away.
Alternatively, if you wish to order a report and pay for it straight away, you can get an instant quote online which will be sent to your email address. You can then pay via PayPal online.
GeoSmart requires advance payment for all reports. Our reports are productized and therefore priced as such. You will receive confirmation of payment when it is received by GeoSmart, which signals that we are ready to make a start with your report.
If you are part of an organisation and wish to enquire about credit terms, please let us know when making your enquiry.
GeoSmart accepts payment by debit and credit card over the phone (excluding American Express), bank transfer, PayPal, and cheque. The fastest way to proceed is to pay by card, but the choice is yours!
GeoSmart Reports are delivered electronically as .pdf files or links (depending on size) to your email inbox. Hard copy reports can be made available on request for an additional charge.
Reports will be delivered to the purchaser unless otherwise stated. GeoSmart do not submit reports to Regulators on your behalf.
We have tried to accommodate as much of the UK as possible for our reports, however, Northern Ireland and some parts of Scotland are excluded.
Our reports make clear recommendations based on risks that we have identified. When further work is required we will specify the best course of action for you in our report recommendations and can advise of associate suppliers if necessary, depending on Site location.
If more in-depth, more personalised, or more complex assessments are required, GeoSmart can recommend associate suppliers depending on what is required and where your Site is located.