Terms & Conditions

Complaints and Alternative Dispute Resolution

We aim to resolve all complaints fairly and promptly. If you make a complaint, we will:

• Acknowledge it within 5 working days
• Normally provide a full written response within 20 working days
• Keep you informed if more time is required, and in any case provide a final response within 40 working days

If you are not satisfied with our final response, or if we exceed the response timescales, you may refer your complaint to:

The Property Ombudsman (TPOs)
Milford House, 43–55 Milford Street
Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333306
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

We will co-operate fully with the Ombudsman during an investigation and comply with their final decision.

Important Consumer Protection Information

GeoSmart Information Ltd is registered with the Property Codes Compliance Board as a subscriber to the Search Code.

The Search Code:

• provides protection for homebuyers, sellers, estate agents, conveyancers and mortgage lenders who rely on property search reports carried out by subscribers on residential and commercial property within the United Kingdom;
• sets out minimum standards which firms compiling and selling search reports have to meet;
• promotes the best practice and quality standards within the industry for the benefit of consumers and property professionals;
• enables consumers and property professionals to have confidence in firms which subscribe to the Code, their products and services.

By giving you this information, GeoSmart has confirmed that it keeps to the principles of the Code.

The Code’s core principles say that subscribers will:

• display the Search Code logo prominently on their search reports;
• act with integrity and carry out work with due skill, care and diligence;
• at all times maintain adequate and appropriate insurance to protect consumers;
• conduct business in an honest, fair and professional manner;
• handle complaints speedily and fairly;
• ensure that all search products and services comply with the law, registration rules and standards;
• promote products and services with integrity;
• act in the best interests of consumers.

For more information on the Search Code please visit the Property Codes Compliance Board website at www.propertycodes.org.uk.